Thank you for entrusting L&T Restaurant Equipment Inc. with your commercial equipment needs. We uphold stringent standards of quality and service excellence. Our return policy is designed to ensure clarity, fairness, and satisfaction for all our valued customers. Please review the detailed terms and conditions below:

Commercial Use Only:
All products offered by L&T Restaurant Equipment Inc. are expressly intended for commercial use. We do not endorse or support residential application of our equipment.

Custom Made Items:
Orders for custom-made items are considered final upon placement and cannot be canceled. These items are meticulously tailored to your specifications and thus cannot be returned.

Return Conditions:
Items eligible for return must be in pristine, unused condition, and accompanied by their original packaging. A restocking fee of 20% will be deducted from the refund to cover inspection, restocking, and administrative expenses.

Refund Options:
Cash refunds are limited to the day of purchase. Subsequent to the day of purchase, only store credit will be issued. This credit is stored electronically in our system and can be redeemed towards future purchases.

Return Period:
Our return window spans 7 days from the date of receipt of the merchandise. It is imperative to retain the original purchase receipt for validation purposes.

Store Credit Expiry:
Any store credit issued must be redeemed within one calendar year from the date of receipt of the merchandise. After this period, the credit will automatically expire and become null and void.

Return Authorization Process:
To initiate a return, customers must contact our dedicated customer service team within the stipulated return period. Our representatives will guide you through the return authorization process and provide detailed instructions for seamless returns.